Finance General Topics

Credit Application Approvals

by Brenda | May 7, 2019

Offering financing and getting approvals for your customers is a key component of your success as a home improvement contractor. We’ve noticed when contractors get busy, they sometimes rush through the credit application process. Obviously your time is extremely valuable and credit applications can seem tedious… but carefully filling out an application could be the difference between an approval and a denial.
Here are a few tips to help you throughout the credit application process. By following these recommendations, you’ll make the process much smoother and faster.

CREDIT APPLICATION APPROVALS (TIPS)

  • Gross Monthly Income: Make sure to list all individual gross monthly income on the credit application. This is an important distinction from household income. If you have two applicants living in the home, you can improve your chances of approval by getting both applicants on the credit application. And remember… gross is the most! We want to know their monthly income before taxes, insurance, 401(k), etc.
  • Other Income: If a customer is on a fixed income (like a pension), make sure they don’t just list the amount deposited into their bank (net). Pensions normally have taxes withheld, so we’ll want the gross amount. When it comes to other income, don’t just ask if they have additional income. Ask specific questions like:
    • Do you have rental income?
    • Do you have an additional part-time job?
    • Do you have any retirement funds or VA benefits?
  • Spell Check: It may seem simple, but spelling errors often result in longer decision times. So take your time on those credit applications and be as accurate as possible to help reviewers move through the information faster.
  • Clear stipulations first. To help avoid issues at funding, we recommend clearing all stipulations prior to beginning the work on the project. Our goal is to help get you paid as soon as possible when you’ve completed a home improvement project for your customers.

FASTER APPROVALS

Credit applications with accurate information help our team provide fast approvals. However, we know some situations are complicated, so feel free to reach out to us for support. When you call in, you’ll talk to a real person who can answer your questions. We’ll help you collect the right information and submit the application accurately so it can be decisioned properly.

 

Home Improvement

Hours of Operation Monday – Friday
8am – 6pm MT
Saturday
9am – 4pm MT

Holiday Closures

Please note: Holiday closures are not the same for the Recreation and Home Improvement Departments.

  • New Year’s Day
  • Labor Day
  • Memorial Day
  • Thanksgiving
  • Independence Day
  • Christmas
  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas
  • Day before Thanksgiving,
    Wednesday,
    November 26, 2025
    – Closing at 3:00 MT

    Day after Thanksgiving,
    Friday,
    November 28, 2025
    – Closing at 4:00 MT
  • Day before Christmas,
    Wednesday,
    December 24, 2025
    – Closing at 3:00 MT

    Day After Christmas,
    Friday,
    December 26, 2025
    – Closing at 4:00 MT

    Saturday after Christmas,
    December 27, 2025
    – Closed
  • New Year’s Eve
    Wednesday,
    December 31, 2025
    – Closing at 4:00 MT

    Day After New Years,
    Friday,
    January 2, 2026
    – Closing at 4:00 MT

    Saturday After New Years,
    January 3, 2026
    – Closed

Home Improvement Application Processing Open as Follows

Home Improvement loan application processing is open on the following holidays. All other departments are closed.

  • Martin Luther King Jr. Day
  • Columbus Day/Indigenous Peoples’ Day
  • Presidents’ Day
  • Veterans Day
  • Juneteenth
  • Martin Luther King Jr. Day
  • Presidents’ Day
  • Juneteenth
  • Columbus Day/Indigenous Peoples’ Day
  • Veterans Day

Recreation

Hours of Operation Monday – Friday
8am – 5pm MT
Closed Weekends

Holiday Closures

  • New Year’s Day
  • Labor Day
  • Martin Luther King Jr. Day
  • Columbus/Indigenous Peoples’ Day
  • Presidents' Day
  • Veterans Day
  • Memorial Day
  • Thanksgiving
  • Juneteenth
  • Christmas Day
  • Independence Day
  • New Year’s Day
  • Martin Luther King Jr. Day
  • Presidents' Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Columbus/Indigenous Peoples’ Day
  • Veterans Day
  • Thanksgiving
  • Christmas Day
  • Day before Thanksgiving,
    Wednesday,
    November 26, 2025
    – Closing at 3:00 MT

    Day after Thanksgiving,
    Friday,
    November 28, 2025
    – Closing at 4:00 MT

    Day before Christmas,
    Wednesday,
    December 24, 2025
    – Closing at 3:00 MT
  • Day After Christmas,
    Friday,
    December 26, 2025
    – Closing at 4:00 MT

    New Year’s Eve
    Wednesday,
    December 31, 2025
    – Closing at 4:00 MT

    Day After New Years,
    Friday,
    January 2, 2026
    – Closing at 4:00 MT

Borrower Services

Hours of Operation Monday - Friday
8am-11pm MT
Saturday
9am-1pm MT

Holiday Closures

:
  • New Year's Day
  • Thanksgiving
  • Memorial Day
  • Christmas
  • Independence Day
  • New Year's Day
  • Memorial Day
  • Independence Day
  • Thanksgiving
  • Christmas

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