Finance General Topics

Dedicated to Serving You in Times of Need

by Brenda | March 30, 2020

Dedicated to Serving You in Times of Need

Since Medallion Bank opened its doors in 2004, we’ve focused on the long term health of our company. That started with a company culture that we live by and which keeps us strong. It extended to the way we underwrite and price loans, ensuring that we keep in mind the full business cycle and not just the present (sometimes irrational) reality. It informed how we planned for possible business disruptions, planning that led us to move to the cloud a few years ago and develop a pandemic plan before that.

We saw first-hand in 2008-2009 how the focus on the long term drove benefits. We were able to keep our doors open while others like us closed, some of them forever. We remained modestly profitable while others like us lost money, sometimes lots of money. We gained market share afterward because we were here during the initial recovery and the competition was light. It was a tough recession and we learned a lot through suffering. We are glad it is in the rear-view mirror.

But here’s the rub: this isn’t about usThis is about YOU.

We built our business this way so we can be here for dealers, contractors and financial service providers in our chosen markets when the chips are down. And right now, the chips are definitely down due to COVID-19. This crisis may be harder on people, companies and society than anything in our lifetimes.

To do our part, Medallion Bank is remaining open for business. We will always be cautious because we are a bank, but we plan to be open and cautious. Our employees are working remotely so they can serve you and also stay safe. Customers who are in trouble are contacting us and we’re helping them remain our customers and experience less stress during the crisis. We’re committed to doing what we can as a responsible lender.

So, if you are one of our existing RV/marine dealers or home improvement contractors, we’re glad you’re with us and strive to fully live up to your expectations. If you are not an existing dealer or contractor and are looking for a long-term financing option, please reach out to us to talk. If you are a borrower and having trouble, contact us today.

We wish you the best and hope for good health and safety for all.

Home Improvement

Hours of Operation Monday – Friday
8am – 6pm MT
Saturday
9am – 4pm MT

Holiday Closures

Please note: Holiday closures are not the same for the Recreation and Home Improvement Departments.

  • New Year’s Day
  • Labor Day
  • Memorial Day
  • Thanksgiving
  • Independence Day
  • Christmas
  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas
  • Day before Thanksgiving,
    Wednesday,
    November 26, 2025
    – Closing at 3:00 MT

    Day after Thanksgiving,
    Friday,
    November 28, 2025
    – Closing at 4:00 MT
  • Day before Christmas,
    Wednesday,
    December 24, 2025
    – Closing at 3:00 MT

    Day After Christmas,
    Friday,
    December 26, 2025
    – Closing at 4:00 MT

    Saturday after Christmas,
    December 27, 2025
    – Closed
  • New Year’s Eve
    Wednesday,
    December 31, 2025
    – Closing at 4:00 MT

    Day After New Years,
    Friday,
    January 2, 2026
    – Closing at 4:00 MT

    Saturday After New Years,
    January 3, 2026
    – Closed

Home Improvement Application Processing Open as Follows

Home Improvement loan application processing is open on the following holidays. All other departments are closed.

  • Martin Luther King Jr. Day
  • Columbus Day/Indigenous Peoples’ Day
  • Presidents’ Day
  • Veterans Day
  • Juneteenth
  • Martin Luther King Jr. Day
  • Presidents’ Day
  • Juneteenth
  • Columbus Day/Indigenous Peoples’ Day
  • Veterans Day

Recreation

Hours of Operation Monday – Friday
8am – 5pm MT
Closed Weekends

Holiday Closures

  • New Year’s Day
  • Labor Day
  • Martin Luther King Jr. Day
  • Columbus/Indigenous Peoples’ Day
  • Presidents' Day
  • Veterans Day
  • Memorial Day
  • Thanksgiving
  • Juneteenth
  • Christmas Day
  • Independence Day
  • New Year’s Day
  • Martin Luther King Jr. Day
  • Presidents' Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Columbus/Indigenous Peoples’ Day
  • Veterans Day
  • Thanksgiving
  • Christmas Day
  • Day before Thanksgiving,
    Wednesday,
    November 26, 2025
    – Closing at 3:00 MT

    Day after Thanksgiving,
    Friday,
    November 28, 2025
    – Closing at 4:00 MT

    Day before Christmas,
    Wednesday,
    December 24, 2025
    – Closing at 3:00 MT
  • Day After Christmas,
    Friday,
    December 26, 2025
    – Closing at 4:00 MT

    New Year’s Eve
    Wednesday,
    December 31, 2025
    – Closing at 4:00 MT

    Day After New Years,
    Friday,
    January 2, 2026
    – Closing at 4:00 MT

Borrower Services

Hours of Operation Monday - Friday
8am-11pm MT
Saturday
9am-1pm MT

Holiday Closures

:
  • New Year's Day
  • Thanksgiving
  • Memorial Day
  • Christmas
  • Independence Day
  • New Year's Day
  • Memorial Day
  • Independence Day
  • Thanksgiving
  • Christmas

Welcome to Our New Website

Welcome to the newly redesigned MedallionBank.com. Our website now features a fresh look and includes a dedicated FAQ page for borrowers, as well as new content for strategic partners.

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