Web Portal Updates

by Brenda | February 18, 2019

WEB PORTAL UPDATES: v19.02.080

We will always work to ensure you have the best user experience with our online portal. These product releases will keep you up-to-date on all recently added features and bug fixes. You can find all our product releases here if you’ve missed any updates.

Home Improvement Updates

We’ve released new features and bug fixes in our web portal. We strive to provide the best technology experience for our contractors. See the changes below:

Features:

  • The ‘Loan Payment’ field has been updated to ‘Est. Loan Payment’. Please refer to the loan agreement for the actual payment amount.

Bug Fixes:

  • The date format has been corrected, removing the extension of seconds when displaying: when documents were sent, when they were viewed, when they were signed, etc.
  • The timeout behavior of the system has been updated to honor when you click “Continue” on the timeout warning message, and keep you logged in to the web portal.
Recreation Updates

We’ve also released new features and bug fixes in our web portal for our recreation dealers. We strive to provide the best technology experience for our dealers. See the changes below:

Features:

  • From the Stipulations, you can now move to ‘Submit for Funding’ directly, eliminating the requirement to view the Application Details page in order to access the link.
  • The ‘Loan Payment’ field name has been updated to ‘Est. Loan Payment’. Please refer to the loan agreement for the actual payment amount.

Bug Fixes:

  • The date format has been corrected, removing the extension of seconds, when displaying: when documents were sent, viewed, signed, etc.
  • The timeout behavior of the system has been updated to honor when you click ‘Continue’ on the timeout warning message, and it will keep you logged in to the web portal.

Have you noticed any problems with the online system? Or do you have any suggestions to enhance your user experience? We want to hear it! Please submit your suggestions through our feedback form.

Home Improvement

Hours of Operation Monday – Friday
8am – 6pm MT
Saturday
9am – 4pm MT

Holiday Closures

Please note: Holiday closures are not the same for the Recreation and Home Improvement Departments.

  • New Year’s Day
  • Labor Day
  • Memorial Day
  • Thanksgiving
  • Independence Day
  • Christmas
  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas
  • Day before Thanksgiving,
    Wednesday,
    November 26, 2025
    – Closing at 3:00 MT

    Day after Thanksgiving,
    Friday,
    November 28, 2025
    – Closing at 4:00 MT
  • Day before Christmas,
    Wednesday,
    December 24, 2025
    – Closing at 3:00 MT

    Day After Christmas,
    Friday,
    December 26, 2025
    – Closing at 4:00 MT

    Saturday after Christmas,
    December 27, 2025
    – Closed
  • New Year’s Eve
    Wednesday,
    December 31, 2025
    – Closing at 4:00 MT

    Day After New Years,
    Friday,
    January 2, 2026
    – Closing at 4:00 MT

    Saturday After New Years,
    January 3, 2026
    – Closed

Home Improvement Application Processing Open as Follows

Home Improvement loan application processing is open on the following holidays. All other departments are closed.

  • Martin Luther King Jr. Day
  • Columbus Day/Indigenous Peoples’ Day
  • Presidents’ Day
  • Veterans Day
  • Juneteenth
  • Martin Luther King Jr. Day
  • Presidents’ Day
  • Juneteenth
  • Columbus Day/Indigenous Peoples’ Day
  • Veterans Day

Recreation

Hours of Operation Monday – Friday
8am – 5pm MT
Closed Weekends

Holiday Closures

  • New Year’s Day
  • Labor Day
  • Martin Luther King Jr. Day
  • Columbus/Indigenous Peoples’ Day
  • Presidents' Day
  • Veterans Day
  • Memorial Day
  • Thanksgiving
  • Juneteenth
  • Christmas Day
  • Independence Day
  • New Year’s Day
  • Martin Luther King Jr. Day
  • Presidents' Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Columbus/Indigenous Peoples’ Day
  • Veterans Day
  • Thanksgiving
  • Christmas Day
  • Day before Thanksgiving,
    Wednesday,
    November 26, 2025
    – Closing at 3:00 MT

    Day after Thanksgiving,
    Friday,
    November 28, 2025
    – Closing at 4:00 MT

    Day before Christmas,
    Wednesday,
    December 24, 2025
    – Closing at 3:00 MT
  • Day After Christmas,
    Friday,
    December 26, 2025
    – Closing at 4:00 MT

    New Year’s Eve
    Wednesday,
    December 31, 2025
    – Closing at 4:00 MT

    Day After New Years,
    Friday,
    January 2, 2026
    – Closing at 4:00 MT

Borrower Services

Hours of Operation Monday - Friday
8am-11pm MT
Saturday
9am-1pm MT

Holiday Closures

:
  • New Year's Day
  • Thanksgiving
  • Memorial Day
  • Christmas
  • Independence Day
  • New Year's Day
  • Memorial Day
  • Independence Day
  • Thanksgiving
  • Christmas

Welcome to Our New Website

Welcome to the newly redesigned MedallionBank.com. Our website now features a fresh look and includes a dedicated FAQ page for borrowers, as well as new content for strategic partners.

We would like to hear from you.

We value your feedback and always want to learn how we can improve. Please submit thoughts about your experience with Medallion Bank here:

Submit Feedback

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