Consumer Finance Worth Finding.®
Congratulations on your purchase! We hope you are enjoying your recreation product or home improvement. We are pleased to assist you in financing your dreams.
Welcome. We’re glad you are here.
Congratulations on your purchase! Maybe you are here because you have a loan with Medallion Bank. Or maybe you’re considering a new loan offered through a dealership or contractor. Either way, we want your loan experience to be a positive piece of this new addition to your home and lifestyle.
How Can We Help?
Thank you for trusting us with your loan. Log in using the button below to make a payment or manage your account. If you need to speak with a customer service agent, please call us at (855) 653-9231.
Borrower Customer Service
Please note: There is a service charge to make payments over the phone instead of online. Log in to make a payment with no fee.
Operation Hours
Monday – Friday 8am-11pm MT
Saturday 9am-1pm MT
About Medallion Bank
We specialize in providing consumer financing through dealers and contractors at the point-of-sale for purchases such as RVs, boats, and home improvements. We also work with strategic partners to facilitate lending program growth and regulatory compliance via their established technology or financing platforms.
Our passion is offering the modern technology solutions our customers want with the industry-leading friendly and helpful service they need.
Here are a few key facts about Medallion Bank:
- – FDIC-insured bank
- – Financed more than $67.4 billion since 2003
- – Preferred stock trading on NASDAQ: MBNKP, MBNKO
- – Wholly owned subsidiary of Medallion Financial Corp. (NASDAQ: MFIN)
- – Outstanding Community Reinvestment Act rating
- – Lending to consumers through dealerships and contractors nationwide
- – Headquartered in Salt Lake City, Utah
Frequently Asked Questions
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Q. How do I make a loan payment and what payment methods are accepted?
A. You have several options for making payments:
- Log into the customer portal and make a one-time payment or set up automatic recurring payments.
- Call (855) 653-9231, and a customer service agent can run a one-time payment (fee applies) or set up automatic recurring payments, which can be made by ACH or with a debit card. We do not accept credit cards for loan payments.
- Mail a check with your monthly statement to the address listed on your statement slip.
- Set up automatic recurring payments directly with your financial institution (Bill Pay).
- Ship overnight payments to Medallion Bank 4315 Pickett Rd, St. Joseph, MO 64503.
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Q. Is there a penalty if I pay my loan off early?
A: There is no prepayment penalty. You may pay your loan off at any time.
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Q. Can I make my payment prior to the next due date?
A: Yes. You can pre-pay your loan at any time or make payments early. Interest accrues daily based on the principal balance outstanding and the interest accrual does not depend on the due date of your next payment.
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Q. Can I make a principal-only payment?
A: Yes, but please note the following. Interest accrues daily based on the current principal balance. Thus, interest will be owed if any days have passed since the last payment was made. All payments received are posted first to accrued interest, then principal, then any fees that are owed. If no interest or fees are currently owed, the payment will go entirely to the principal balance.
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Q. Can I authorize someone else to access my account information?
A: Yes. Contact a customer service agent at (855) 653-9231 for assistance.
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Q. What do I do if I have an insurance claim check that is addressed to both me and Medallion Bank?
A: It is common for insurance companies to issue two-party checks that include both your name and Medallion Bank’s name. They do this to ensure the funds are used exclusively for the intended repairs. Please call (800) 392-8308, Option 3, and we will help you.
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Q. Can I change my payment due date to a different day of the month?
A: Yes. Contact a customer service agent at (855) 653-9231 for assistance.
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Q. Can someone else assume my loan?
A: No, loan assumptions are not permitted. If you have further questions, please contact a customer service agent at (855) 653-9231.
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Q: What can I do if I’m unable to make my payment?
A: Call (855) 653-9231 to speak to a customer service agent.
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Q: Can I refinance my loan?
A: No, we do not offer the option to refinance an existing loan.
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Q: Who can I contact if I have questions?
A: Please call (855) 653-9231 to speak to a customer service agent. Because Medallion Bank values your personal and private information, we do not communicate via email. Electronic communication is prone to security breaches and is generally not considered secure communication.
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Q: What insurance coverage am I required to maintain on my recreation loan collateral?
A: You must maintain liability insurance with a deductible no greater than $500.
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Q: How do I update my contact information?
A: Please call (855) 653-9231, and a customer service agent will assist you.
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Q: How do I obtain a copy of my loan agreement?
A: Please call (855) 653-9231, and a customer service agent will assist you.
