We will always work to ensure you have the best user experience with our online portal. These product releases will keep you up-to-date on all recently added features and bug fixes. You can find all our product releases here if you’ve missed any updates.

Approval Expiration to reflect accurately on the web portal

You will now be able to see the date the approval will expire. Here are some of the features you can expect with this update:

  • The approval expiration date will display for all Approved applications
  • You can see the expiration date on the Loan Details & Status page in the Status section
  • Your approval is good for 120 days for Home Improvement loans and 45 days for Recreation loans, and should we pull a new credit bureau, the time frame will reset for another 120 days for Home Improvement and 45 days for Recreation
  • A Re-Approval will result in a new Applicant credit history being accessed, which will trigger a reset of the Approval Expiration date. An update of loan terms will not change the approval expiration date.
Recreation Loan Docs and Funding Checklist Update

Recreation Loan Docs have been updated to have the same formatting throughout the entire form. The exception is the credit application due to certain size limitations, but all other formatting within the document should be the same size and type within itself.

Home Improvement Completion Certificate Update

The Completion Certificates will now have the same formatting throughout the entire form.

Have you noticed any problems with the online system? Or do you have any suggestions to enhance your user experience? We want to hear it! Please submit your suggestions through our feedback form.